Privacy Policy

Introduction

Lehar.ai ("Lehar", "we", "our", or "us") provides AI-powered conversational workflow automation services that enable organizations to automate communication, engagement, coordination, scheduling, support, and operational processes across voice, messaging, web, and other digital channels.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when individuals and organizations access or use our website, applications, products, services, APIs, communication channels, integrations, and related technologies (collectively, the "Services").

By accessing or using the Services, you acknowledge and agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how our Services are used, we may collect the following categories of information.

Information Provided by Customers

• Names
• Email addresses
• Phone numbers
• Company information
• User records
• Workflow configurations
• Uploaded files and documents
• Communication content
• Scheduling information
• Operational data
• Billing and account information

Information Collected During Interactions

When individuals interact with our Services through voice calls, messaging channels, web interfaces, email, or other communication methods, we may collect:

• Contact information
• Communication history
• Conversation transcripts
• Audio recordings
• Scheduling preferences
• Responses and inputs
• Interaction metadata
• Information voluntarily shared during interactions

Technical Information

• IP addresses
• Browser information
• Device information
• Operating system information
• Log files
• Usage analytics
• Performance metrics
• Cookies and similar technologies

How We Use Information

• Provide, operate, and maintain the Services
• Facilitate automated communications and workflows
• Execute customer-configured processes
• Improve platform functionality and performance
• Enhance AI accuracy and reliability
• Monitor service quality
• Provide customer support
• Detect, prevent, and investigate fraud or security incidents
• Comply with legal and regulatory obligations
• Develop new features and capabilities

AI-Assisted Processing

Lehar.ai utilizes artificial intelligence, machine learning, speech technologies, large language models, automation systems, and related technologies to facilitate conversations, generate responses, execute workflows, analyze interactions, and improve service performance.

Interactions conducted through the Services may be processed in whole or in part by automated systems.

While we continuously improve system performance, AI-generated outputs may occasionally contain inaccuracies, omissions, or unintended responses. Customers remain responsible for reviewing outputs where appropriate and for business decisions made based on such outputs.

Information Sharing

We do not sell personal information.

• Customers using our Services
• Authorized service providers
• Cloud infrastructure providers
• Communication and messaging providers
• Analytics and monitoring providers
• Technology partners and subprocessors
• Professional advisors
• Regulatory, governmental, or law enforcement authorities where required by law

Data Retention

We retain information only for as long as necessary to provide Services, fulfill contractual obligations, support operational requirements, resolve disputes, enforce agreements, and comply with applicable legal, regulatory, or tax obligations. When no longer required, we may delete, anonymize, aggregate, or otherwise de-identify information.

Data Security

We maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction. No method of transmission or storage can guarantee absolute security.

International Data Processing

Information may be processed, stored, or transferred in jurisdictions where Lehar.ai, its service providers, partners, or infrastructure providers operate. Where required, we implement appropriate safeguards.

Your Rights

Subject to applicable laws, individuals may have rights to access, correct, delete, or restrict processing of their personal information, and to withdraw consent where applicable.

Children's Privacy

The Services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised "Last Updated" date.

Contact

Email: privacy@lehar.ai

Website: https://lehar.ai